If you would like to make a return, please email us at firstname.lastname@example.org and include your name, order number, and the reason for return. You will receive a return authorization number and instructions where to mail your return within 24 hours. Refunds will be issued within 14 days from the time we receive your items and in the same payment method used for the original purchase.
The customer is responsible for the postage costs incurred when returning items. We recommend you obtain a proof of postage from your post office as we cannot be held responsible for returned items that do not reach us, or are damaged when we get them back.
Any item purchased at LuckyBirdCashmere.com must be returned directly to:
LUCKY BIRD CASHMERE RETURNS
33 Corte Palazzo, Lake Elsinore, CA 92532