You can place an order by selecting a product from our category page. When you arrive on the product page, just select the "ADD TO SHOPPING BAG" button (note that sold out items can not be selected). After placing all your items in the shopping bag you will proceed to our checkout where you're required to enter your personal details in order for us to ship your order. The final step involves entering your payment information.
Visa, MasterCard, Discover, American Express, Apple Pay, and Paypal.
Internet Explorer (IE):Click on 'tools' in the toolbar, then 'internet options' and then the 'Security tab'. Ensure security level is not set at 'high'. Alternatively, click on 'custom level' and ensure 'Active Scripting' is enabled.
Unfortunately, we are unable to add to orders once they are placed. However, we can amend any other details before dispatch, such as delivery method or address. Please contact us as soon as possible if you need to make some changes to your order.
Pending order verification and credit approval, orders placed prior to noon Pacific time and shipping to the address listed with your credit card company as your official billing address will arrive within 3 to 8 business days, if you choose Standard Ground Delivery. Saturday and Sunday are not considered business days.
We provide everyday FREE shipping option and other faster shipping options available at the time of checkout. Shipping rates are calculated and provided to you at the checkout page, but Standard ground shipping for all orders to United States is free (excluding Alaska, Hawaii and US territories). Express Delivery orders cannot ship on Saturdays or Sundays, so orders placed after 3:30 p.m. on Friday will ship on the following Monday. We recommend an express service when shipping to Alaska or Hawaii, as ground service may take up to three weeks.
Yes, we do. Our online store can process orders placed from or shipped to various locations around the world. Please contact us at firstname.lastname@example.org and will be happy to assist you with any questions relating to your international order.
By placing an order on this site you agree to the fact that items shipped under Free shipping would be sent via UPS Ground with the tracking info. You will request and pay for Insurance if you decide to further protect your purchase.
It's possible to deliver your shipment to a location other than your home address: just fill in your preferred delivery address during the checkout process and we’ll send your order to the address you provided (unfortunately, it's currently not possible to have your order delivered to a P.O. Box).
You may cancel your order at any time prior to pressing the "Submit Order" button at the end of the checkout process. Once an order is placed and confirmed at, you cannot make changes online If you want to cancel your order after you have pressed the Submit Order button, you should contact our Customer Service Department by email: email@example.com as soon as possible.
As long as the purchase was made within the time frame specified below and the item has not been used or worn, you may return your order. Please use original Lucky Bird Cashmere packaging for all returns. Merchandise purchased and returned within 15 days will be credited in the original tender or merchandise credit, if accompanied by original sales receipt . After 15 days, sale product is not eligible for return credit.
If you are not happy with your purchase, we'll take it back for exchange or refund. (Excludes Final Sale merchandise.) The purchased item and packaging has to be in original condition of purchase to be eligible for a full refund or an exchange. The shipping is Non refundable. Orders shipped under free shipping would be charged actual shipping if the products are returned.
If you are making an exchange, there is no charge to return the item(s) and the new merchandise will be shipped to you at no additional shipping charge. If you have any questions, please contact our Customer Service: firstname.lastname@example.org
If your return is NOT a result of error on our part, you will be responsible for all shipping and handling costs. We will issue your refund only after the returned merchandise reaches us in the condition stated above. You should insure the parcel when sending back to us. All returns should reach us within 15 days of purchase. You will receive an e-mail notification upon the completion of return processing.
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong ite
- If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
3002 Harvest Knoll, Highland Village, TX, 75077
Full RETURN POLICY you can find here.
We take great care to ensure all our products reach you in perfect condition. If however, the product you order is faulty, please contact us (sales@Luckybirdcashmere.com) immediately, quoting your order number and describing the fault. We will then advise you on the best course of action. Customer satisfaction is always our priority.
Please allow us from 10 to 12 business days to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
To process and deliver your orders properly, we need some personal details, like your name, address and phone number. LUCKY BIRD CASHMERE takes privacy seriously; we treat your personal details confidentially and ensure that our customers can make their purchases in a secure buying and payment environment.
To reset your password, just click the "Forgot password" link in the login page and enter the email address which is associated with your account. After clicking on "SUBMIT", we'll send you an email with a link to reset your password. We will not include the password in the email which we send to you.
To receive promotions or special offers from Luckybirdcashmere.com, please enter your email address here.
If you experience a technical problem when using our site, please contact us immediately at email@example.com. Please provide a description of the problem, the browser, including the version that you were using, and the date and time you encountered the problem. This will help us to pinpoint and resolve the issue.
Cashmere is a yarn of the finest quality. The downy undercoat of cashmere goats is carefully combed out in order to obtain fine hair, which is ultimately processed into cashmere yarn. Fibers from the undercoat have a unique structure, providing cashmere with its incomparable softness and delicate sheen. In addition, wool from cashmere goats is significantly finer than sheep's wool, making it one of the world's most valuable natural fibers.
Not all cashmere is equal. Cashmere is available in several grades, including "Grade-A", "Grade-B" and so on. Quality grades of cashmere are determined by the thickness and length of the selected fleece, as well as how much hair came from the outer coat. Finer and longer hair, primarily obtained from the undercoat, produces yarn with the best overall quality. Our products made only from the highest quality cashmere yarn marked with "Grade-A".
We are often asked this question about our cashmere. The answer is simple: our cashmere is of a superior quality and made to last. We only use the longer, more costly fibres. We also believe that color is as much important as a softness of a product. Our vivid color palette is unique. You won’t find our colors anywhere else. Our cashmere combines luxurious quality with a unique blend of colour. We’re very proud of it.
Yes, you can wash cashmere yourself by hand though we strongly recommend dry cleaning. In case you’ve decided to wash your item, we recommend to use a special cashmere shampoo. Rinse the item of clothing with cold-to-lukewarm water and wring it out carefully (Please make sure that you will not soak the garments for extended periods). Always place it on a flat surface to allow the garment to dry.